Shipping Policy
Order Processing & Fulfillment
- Orders are typically shipped within 3–9 working days, excluding lead time required to fulfill, pack, and book the order.
- Processing times may vary depending on the product. Certain items, such as pre-order books, custom items, or jewelry, may require additional lead time before shipment.
- Once your order has been processed and dispatched, you should receive a confirmation email.
- Waybill available upon request
Shipping & Delivery
- All orders are shipped via third-party courier services. Delivery timeframes provided are estimates only.
- Please note that we are not responsible for delays in delivery caused by errors, service disruptions, or unforeseen circumstances related to the courier. Any delivery delays once the parcel has been handed over to the courier are beyond our control.
Damaged Parcels
- We take great care in packaging our products. However, refunds or exchanges are only available if the parcel arrives damaged.
- If your order arrives damaged, please contact us within 7 days of receiving the parcel and provide:
- Your order number
- Clear photos of the damaged item(s) and packaging
- Claims submitted without sufficient evidence may not be eligible for a refund or exchange.
Refunds & Exchanges:
- Refunds or exchanges are not available for delays, change of mind, or incorrect address details provided by the customer.
- Eligibility is strictly limited to cases where the parcel was damaged during transit.
Disclaimer:
Once the courier has collected the parcel, all responsibilities for the parcel rests with the client and the courier. We cannot be held liable for delays, non-delivery or address-related issues.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
info@saltandlightmo.co.za